Frequently Asked Questions

Designer Lighting Company are dedicated to finding the right lighting fixture for you the first time.

If your question isn't answered after reading out FAQ list, then please contact us on 0164307505, sales@designerlightingcompany.co.uk or alternatively through our contact form.

Accounts

Q. How do I set up a trade account?

Q. I have forgotten my password

Ceiling Lights

Q. What size ceiling lights do I need?

Q. What height should I hang my ceiling light?

Q. Do recessed ceiling lights need to be fire-rated?

Q. What is the difference between Flush and Semi-Flush lighting?

Creating A Lighting Plan

Q. What are Lumens?

Q. What is the right bulb colour for my space?

Q. How much light does my room need?

Q. How to create a lighting plan

Delivery & Returns

Q. What is your returns policy? 

Q. My package arrived damaged 

Q. How do I return my package?

Q. How do I cancel my order?

 Q. How do I amend my order?

Q. How do I track my order?

Q. What is the warranty on my light fitting?

Q. What are your opening hours?

Q. Can you rush my order?

Lightbulbs and LEDs

Q. What are the advantages of LED?

Q. What size LED do I need?

Q. What LED do I choose for my space?

Q. What are Lumens?

Q. What is Lumen Depreciation?

Q. How long do LEDs last?

 Q. Which lighting is best in a small room?

Safety & Maintenance

Q. How do I clean my fittings and bulbs?

Q. Double Insulated vs Class 1, what is the difference?

Q. What is an IP rating and why is it important?

Wall, Table & Floor

Q. What size shade do I need for my table lamp?

Q. What size shade do I need for my Floor Lamp?

Q. What is the best height for Wall Lights?

Q. What size should my picture light be?